Delivery policy
Overview of Delivery Services
Chic Turban by Soha is an e-commerce store specializing in physical hijab products. All orders are shipped directly to customers both locally and worldwide. This policy outlines our delivery and shipping procedures.
Products and Shipping
We sell physical hijab products made from high-quality materials including jersey fabric and chiffon crepe. All products are carefully packaged and shipped to your specified delivery address.
Shipping Costs
Our shipping policy is designed to reward larger orders while ensuring fair pricing for all customers:
Local Shipping
- Orders of less than 5 items: $3.00 USD delivery charge
- Orders of 5 or more items: FREE delivery
Worldwide Shipping
- 1 piece: $15.00 USD delivery charge
- 2-4 pieces: $30.00 USD delivery charge
- 5 or more pieces: FREE shipping
Order Fulfillment Process
After successful payment:
- You will receive an automatic payment confirmation via email.
- A representative from Soha Hassoun will contact you within 24-48 hours to confirm your order details and shipping address.
- Your order will be processed and shipped within the timeframe communicated by our team.
Delivery Timeframe
Delivery times vary depending on your location and local customs procedures. Standard international shipping typically takes 7-21 business days from the date of shipment. You will receive tracking information once your order has been dispatched.
Shipping Address
Please ensure that you provide a complete and accurate shipping address during checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
Contact for Delivery Issues
If you do not receive your payment confirmation, are not contacted within the stated timeframe, or have any questions about your shipment, please contact us immediately at:
- Email: sohahamzeh5329@gmail.com
- Phone: +961 70682446
Lost or Damaged Shipments
If your order arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.
International Customs and Duties
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping fees and vary by destination.
